Frequently Asked Questions
Before contacting us, please take your time to read through our FAQs which may provide the answer to your questions. If you cannot find your answer and want to get in touch then please contact us through our contact us page.
My order was cancelled. Why?
There are a few reasons why we would automatically cancel your order.
- Several days have passed since you’ve placed your order and we haven’t received a tracking number from you and haven’t received your hair.
- The billing and shipping address doesn’t match on your order information.
Are your wigs glueless?
Closure wigs are glue-less. Frontals wigs may be worn glue-less and will require some sort of install by a professional stylist.
How many bundles of hair do I need for a full head?
Generally, a full head needs
10 to 22 inch: 2-3 bundles,
24 to 30 inch: 3-4 bundles.
How long does it last?
It depends on how you maintain it. Treat it like your own hair and take very good care of it, and then normally it could last longer than 1 year.
Why are my hair extensions getting tangled?
It may happen if the hair is too dry. Please make sure to wash & condition your hair at least once a week.
Can they be straightened, curled?
Yes you could use hair straightener or hair curler to style. However, don't do it too frequently, or the heat will make the hair easily get dry and tangled.
Can I dye/color the hair?
Yes. The hair is made of 100% virgin so it can be colored. As a general rule it is easier to darken the hair than to lighten the hair.
We highly recommend you to ask for help from your hairdresser.
Why the colors of hair extensions don't seems exactly as the pictures show or description says?
There might be color difference between different monitors.
How to tell human hair with synthetic hair?
Human hair has natural protein. It is easy to tell by burning and smell. Human hair will be ash, which will go away after pinching. Human hair will smell foul.
When burning, the human hair will show white smoke.While synthetic hair will be a sticky ball after burning and will show black smoke. Moreover, human hair
May have very few gray hairs and split ends. It is normal and not a quality problem.
WE DO NOT CUT THE EXTRA LACE OFF. WE ADVISE YOU TO DO IT YOURSELF OR ALLOW A HAIR STYLIST TO DO IT FOR YOU.
Didn't find what you were looking for? Feel free to contact us at any time!