How to Wear:

1. Prepare Your Hair: Braid your natural hair flat against your head.
2. Adjust the Wig: Place the wig on your head and adjust the straps and combs for a snug fit.
3. Style as Desired: Use heat styling tools or accessories to customize your look.

 

Shipping Policy

Once your order has been shipped, we are not responsible for issues related to lost, held, or stolen packages. Ownership of the package transfers to the buyer as soon as the package is handed over to the shipping carrier.

 

Incorrect Address:

It is the customer’s responsibility to provide the correct shipping address at checkout.

If an incorrect address is provided and the order has already shipped, we are not liable for delays or non-receipt of the package.

Any issues with delivery due to an incorrect address must be resolved with the shipping carrier.

 

Shipping Delays:

Please note that shipping delays can occur and are beyond our control.

We do not have control over the operations of shipping carriers, including USPS, UPS, DHL, or FedEx.

 

Important Notes:

Address Changes: We cannot make changes to shipping addresses after an order is placed. Please ensure your address is correct before confirming your order. Orders with incorrect addresses will be canceled.

Responsibility: We are not responsible for:

Packages lost during transit.

Delays caused by the shipping carrier.

Delivery issues due to incorrect addresses provided by the customer.

 

All orders are shipped via USPS by default. In rare cases, we may use UPS, DHL, or FedEx.

 

If you encounter any issues with shipping, please contact the carrier directly for assistance.

ORDER PROCESING POLICY

PROCESSING TIME for READY TO SHIP WIGS:

The Processing time is 2 to 3 days on Ready to ship wigs. Wigs need to be refreshed before sent out!

The circumference of your head is the measurement that is needed to know which size wig cap to choose. All wigs are made to ensure a secure, comfortable fit. If you are a half a size it’s recommended to go up a size. Our wigs comes to you ready to be worn right out of packaging after makeup is used to blend on the lace!

Our beautifully sorted out Wigs can either be made by Hair by Elita Collection or Factory-Made,ensuring the same authentic 100% Premium Quality Virgin Hair.

PROCESSING TIME FOR CUSTOM MADE WIGS:

10 to 14 business days to complete thereafter 2 to 3 business days to received. Expect some delays during holidays and sales period. 

Our beautifully sorted out wigs can either be made by Hair by Elita Collection or Factory-Made,ensuring the same authentic 100% Premium Quality Virgin Hair.

 

 SHORT CUT WIGS:

  • Short Cut Unit is made with a 5x5 Transparent Lace  closure and human hair 28-piece, with added pack hair for a fuller look.

          All short cut wigs are initially created using the quick weave method, meaning they are glued, not sewn. No refunds or exchanges are allowed on our short cut wigs.  Turnaround time is 4-5 business days.

  •  

 PICK-UP or LOCAL DELIVERY CUSTOM WIG ORDER:

Please note that custom wig orders take 10 to 14 business days to process, even if you choose the Pickup or local deliveryoption at checkout. You will receive an email or text notification once your order is ready for pickup.

  •  

REFUNDS/RETURNS

  • ALL SALES ARE FINAL. Due to the nature of this product, refunds will not be issued. What is the nature of this product? Hair extensions. Hair extensions cannot be resold after being handled or worn by the buyer. For this reason, ALL SALES ARE FINAL.

  • Please understand that once yousubmit this order, this order cannot be cancelled, exchanged, or refunded. :

  • Returns are only accepted when you have received the wrong items.


All Packages come with a Tracking number for you to track your packages.

 

WIG CONSTRUCTION SERVICE POLICY:

SHIPPING HAIR

You will ship your hair to:

Hairbyelita

P.O Box 681807

Miami, Fl 33168

Please ship your hair with a tracking number so you can keep track of your hair. When you receive the tracking number, please email it to

Hairbyelita80@gmail.com

 

•WRITE YOUR FIRST AND LAST NAME ON YOUR PACKAGE AND KEEP YOUR TRACKING NUMBER!!

•YOU HAVE ONE WEEK TO SEND IN THE HAIR AND UPDATE WITH A TRACKING NUMBER, after ONE week you will be refunded and must replace your order.

The Wig construction services takes 7 to 10 business days to complete after receiving your hair and will be shipped to you via USPS Priority Mail 2-3 Day Shipping (US Orders) with a tracking number.

 

Prior to placing an order please know and/or measure the size of your head so that your unit will be a perfect fit for you specifically. Most head sizes are 21” (small) 22” (average) 23” (large) (see Wig Size Chart)  Wig Size Chart HERE

PLEASE NOTE: *If you need additional assistance please contact us for help before placing your order to ensure it’s correct.* I will not be responsible for ill fitting wigs due to poor measurements.

 REFUNDS/ EXCHANGE

There will be no refunds on our wigs construction services. If you are unsatisfied with your wig after receiving it, we will try our best to accommodate it to your liking but no refunds or exchanges will be rendered.

 

COLOR DISCLAIMER:

Actual product color may vary from the images shown. Every monitor or mobile display has a different capability to display colors, and every individual may see these colors differently. In addition, lighting conditions at the time the photo was taken can also affect an image's color.

Hair by Elita cannot guarantee that the color you see accurately portrays the true color of the product.